Terms of Service

Overview

This website is operated by Vesty. Throughout the site, the terms "we", "us" and "our" refer to Vesty. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

Products and Pricing

All products are subject to availability. We reserve the right to limit the quantities of any products that we offer, and to discontinue any product at any time. Prices are subject to change without notice.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your monitor's display of any colour will be accurate.

Accuracy of Product Information

The Vesty™ Cooling Vest is an evaporative cooling garment. Its performance depends on ambient humidity, air movement, coat type, and whether the vest is kept damp. It is a comfort and support product, not a medical device, and it does not prevent or treat heatstroke.

The Vesty™ Calming Jacket is a pressure garment. It does not diagnose, treat or cure anxiety, and it does not replace veterinary advice or prescribed medication.

Nothing on this site constitutes veterinary advice. If your dog shows signs of heat distress — heavy or laboured panting, drooling, weakness, vomiting, collapse, or bright red gums — contact a veterinarian immediately. No product replaces shade, water, and avoiding peak heat.

You are responsible for supervising your dog while any garment is worn, for selecting the correct size, and for removing the garment if it causes discomfort.

Orders and Payment

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase information. You are responsible for the accuracy of your shipping address. We cannot redirect a parcel once it has shipped, and we are not responsible for orders lost due to an incorrect address supplied at checkout.

Shipping and Delivery

Products are shipped directly from our production partner. Estimated delivery is 10–14 days from order (1–3 business days processing, then transit). These are estimates, not guarantees. Delays caused by customs, carriers, weather, or other circumstances outside our control do not entitle you to compensation, though our refund policy still applies.

Any customs duties or import taxes, where applicable, are the responsibility of the recipient.

Refunds

Our 60-Day Guarantee is set out in full in our Refund Policy, which forms part of these Terms.

Intellectual Property

All content on this site — including text, graphics, logos, images, illustrations, and the Vesty™ name and marks — is our property or licensed to us, and is protected by copyright and trademark law.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or any products procured through it. Where liability cannot be excluded by law, our total liability is limited to the amount you paid for the product in question.

Nothing in these Terms excludes or limits any rights you have under applicable consumer protection law, including the Australian Consumer Law, the Consumer Guarantees Act 1993 (NZ), or equivalent legislation in the United States and Canada.

Severability

If any provision of these Terms of Service is determined to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force.

Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to this page. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Contact

Questions about these Terms of Service should be sent to us via our Contact page.