Refund Policy
The 60-Day Cool-Down Guarantee
Buying something for your dog online means trusting us before you've seen it. So we've made this simple: if it doesn't work for your dog, you get your money back — and you keep the product.
What's covered
You can request a full refund within 60 days of delivery for any reason, including:
- Your dog won't wear it
- It doesn't work the way you hoped
- The size doesn't fit
- It arrived damaged or faulty
- You simply changed your mind
How to request a refund
Email us within 60 days of delivery with:
- Your order number
- A photo — on your dog if they'll wear it, or laid flat if they won't
- One or two lines on what went wrong
That's all we need. We're not looking for a reason to say no — the photo helps us fix the problem for the next dog, and lets us hold our production partner to account when something arrives wrong.
You do not need to send it back. Return shipping across borders costs more than the product itself, so we'd rather you keep it, pass it to a friend with a dog, or donate it to a shelter.
Refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank, it may take a few extra days to appear on your statement.
Damaged or wrong items
If your order arrives damaged, faulty, or if you received the wrong size or item, follow the same steps above. We'll send a replacement at no cost or refund you in full — your choice.
Order cancellations
Orders can be cancelled for a full refund any time before they ship (usually within 1–3 business days of ordering). Email us as soon as possible and we'll stop it if we still can. If it has already shipped, the 60-day guarantee applies instead.
A note on sizing
Our vests and jackets run small, and the most common reason for a refund request is ordering by a dog's usual size instead of measuring the chest. Please check the size chart on the product page before ordering — it will save you the wait. If you get it wrong anyway, the guarantee has you covered.
Exceptions
This guarantee covers one refund per household per product. We reserve the right to decline requests where there is clear evidence of abuse of this policy.
Your statutory rights
This guarantee is offered in addition to your rights under applicable consumer law, and does not limit them. Customers in the United States, Canada, Australia and New Zealand retain all rights granted under their local consumer protection legislation.
Contact
Questions about a refund, an order, or anything else: get in touch via our Contact page. We aim to reply within 24 hours.