Shipping Policy
Where we ship
We ship to the United States, Canada, Australia and New Zealand. If your country isn't on that list yet, it's because we haven't found a route we'd be happy to put our name on.
Shipping is free on every order. No minimum, no thresholds, no surprise fees at checkout.
How long it takes
Most orders arrive in 10–14 days:
- Processing: 1–3 business days. Your order is picked, checked and packed.
- Transit: 7–12 days. Then it's with the carrier.
You'll receive a tracking number by email once your parcel ships. Tracking can take 2–5 days to start updating after you receive it — this is normal, and doesn't mean anything is wrong.
These are estimates, not guarantees. Customs, carrier backlogs, holidays and weather can add time. If your order is significantly late, email us and we'll chase it.
Where your order ships from
Vesty ships directly from our production partner rather than through a local warehouse. That's the reason a vest this good is $39 instead of $79 — we've cut out the middle steps rather than the quality.
It's also the reason delivery takes 10–14 days instead of two. We'd rather tell you that upfront than surprise you after you've ordered.
Tracking your order
A tracking link is emailed to you when your parcel ships. If you haven't received it within 5 business days of ordering, check your spam folder first, then email us.
Shipping addresses
Please double-check your address at checkout. Once an order has shipped we cannot redirect it, and we're not able to replace parcels lost due to an incorrect or incomplete address.
If you spot a mistake straight after ordering, email us immediately — if it hasn't shipped yet, we can usually fix it.
Customs and duties
For most orders to the US, Canada, Australia and New Zealand, no additional charges apply. In the rare case that customs duties or import taxes are levied, these are the responsibility of the recipient and are outside our control.
Lost, delayed or damaged parcels
Delayed: If your order hasn't arrived within 21 days of ordering, email us. We'll investigate with the carrier and either resend or refund you.
Lost: If tracking shows no movement for 14 days, treat it as lost — email us and we'll resend or refund, your choice.
Damaged: Email us a photo within 60 days. We'll send a replacement at no cost or refund you in full.
In all three cases you're also covered by our 60-Day Guarantee, which applies regardless of what went wrong.
Order changes and cancellations
Orders can be changed or cancelled any time before they ship — usually within 1–3 business days of ordering. Email us as soon as you can and we'll stop it if it's still possible.
Contact
Questions about shipping, tracking or a delayed order: get in touch via our Contact page. We aim to reply within 24 hours.